T's & C's
Things You Need to Know
In today’s market, we believe that honesty is the best policy. That’s why we designed some easy, clear and fair terms and conditions for our clients. Read the following sections to find out more about hiring products and data protection.
Please don’t hesitate to contact us if you have any questions!
A minimum order of £100 is required. Any order under £100 will be quoted for both delivery & set up costs.
£100 deposit is required within 14 days of the booking to secure the event date. Orders under £100 require 50% deposit at the time of booking.
Booking forms are sent via email, please complete and return as required.
The remaining payment is required 14 days prior to the event date.
Event dates cannot be held without a deposit.
Deposits are non-refundable.
Payment is required via bank transfer, paypal or cash.
Cancellations on all orders are required 6 weeks before the event date, less than 6 will be chargeable.
Delivery is included in the hire price up to 20 miles from BS16, 45p per mile thereafter.
Products hired shall remain the property of Sparkles & Stars Decor at all times.
Pick up of items for dry hire should be collected from us between the hours of 8am-6pm.
The hirer is responsible for loss or damage to products hired from Sparkles & Stars Decor for any reason except loss or damage which is caused by wear and tear.
It is agreed that upon completion of the hire period, any loss or damage to products will be charged for upon the items collection day.
This website can be viewed without providing personal information, however, to contact us for enquiries and bookings you will be required to submit some personal information. This will include name and email address.
You would be required to enter personal information at the time of booking your event via our booking form that will be sent to you via email.
Client information is kept confidential at all times.
Client information will not be passed on to any third party.